Effective as of 21ST November 2019
In providing mobile services to our clients, we collect, store, process, and disclose personal information belonging to individuals who are involved in recruiting or employment activities (these include customers, subscribers, applicants to jobs, those registering the or interest in jobs or referring individuals to jobs or their friends and contacts). In all of these cases, our software is integrated into a Customer System and we are handling personal information solely on behalf of the Customer, and in accordance with our agreements with the Customer.
This policy will inform you of our use of that information, where that information is retained and shared in the delivery of the Services, and the choices you can make regarding our use of the information.
The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Loop.
As a matter of policy, we do not sell or rent any of your personal information to third parties for any marketing purposes.
Loop is a global company and as a result, we may share your information with other Loop affiliates and/or business units in other parts of the world in order to provide you with our services.
Our subsidiaries include:
Loop Works LLC
Your personally identifiable information may be transferred by us from your home country to Loop employees in Loop offices around the world, who may communicate with you regarding your inquiry. We limit access to your personally identifiable information to only those Loop employees who we believe need access in order to provide services to you or to otherwise perform their duties.
EU-U.S. Privacy Shield
Loop is a participant in the U.S. Department of Commerce's EU-U.S. Privacy Shield, is committed to the principles of Privacy Shield and has certified that we adhere to the EU-U.S. Privacy Shield Principles. Loop is subject to the investigatory and enforcement powers of the Federal Trade Commission.
For more information about the EU-U.S. Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield website at to www.privacyshield.gov.
In compliance with the Privacy Shield Principles, Loop commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact the Loop Privacy Officer at firstname.lastname@example.org.
Loop has further committed to refer unresolved Privacy Shield complaints to PrivacyTrust, an alternative dispute resolution provider located in the United Kingdom. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, you can also submit your complaint to PrivacyTrust, an independent third party. Visit https://www.privacytrust.com/drs/loop to file a complaint. The services of PrivacyTrust.org are provided at no cost to you.
If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, you can also submit your complaint to PrivacyTrust, an independent third party. Visit https://www.privacytrust.com/drs/loop to file a complaint.
Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Loop remains liable.
Further Loop commits to cooperate with EU data protection authorities (DPAs) concerned in conformity with the Supplemental Principles on Human Resources Data and the Role of the Data Protection Authorities as applicable and will comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
Collection of your Personal Information
Loop may collect Personal Information, such as your name, email address, social media account identifier, mobile number and other personal and non-personal information. If you purchase products and services through www.loopworks.com, we may request billing and credit card information. This information is not stored by Loop, except where users explicitly require us to do so, and provide consent for such.
Information about your computer hardware and software may be automatically collected by Loop. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain and the improve quality of the service, and to provide general statistics pertaining to the use of the Loop customer site.
Your Personally Identifiable Information
The opt-in form collects certain information you voluntarily choose to share with Loop, such as your name, social media account identifier, email address and mobile number (“Personally identifiable information” or “PII”). You may always choose not to provide such personally identifiable information; however, this may limit Loop’s ability to provide you with a specific service or particular content. Loop may also collect other data, which may include personally identifiable information.
Personally-Identifiable Information as Used by Loop Clients
Loop contracts employers and other companies (“Clients”) to provide the Loop Service. Information about your use of the Service and visits to the online or mobile sites may be used by Loop and its Clients. Your personally identifiable information is only shared with the specific Client for which you visited and to which you subscribed.
When you download and use your Services, we will automatically collect information on the type of device you use, operating system version.
We collect your location-based information for the purpose of matching your job search criteria. If you no longer wish to allow us to track your location based information within the mobile application you may turn this off at the device level.
Information Related to Data Collected for our Clients
Loop collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a candidate, employee or customer of one of our Clients and would no longer like to be contact by one of our Clients that user our service, please contact the Client that you interact with directly. We may transfer personally identifiable information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Access and Retention of Data Controlled by our Clients
Loop has no direct relationship with the individuals whose personal data it processes. An individual who seeks access or to correct, amend, or delete inaccurate data should direct their query to Loop’s Client. If the Client requests Loop to remove the data, we will respond to their request within 30 days.
We will retain personal data we process on behalf of our Clients as long as needed to provide services to our Client. Loop will retain and use this personally identifiable information as necessary to comply with any legal obligations, resolve disputes, and enforce our agreements.
Individuals in the EU
To this end, we use the European Standard Contract clauses (http://ec.europa.eu/justice/data-protection/international-transfers/index_en.htm) with our sub processors located outside Europe in order to guarantee the privacy and the security of your data.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Loop by following the “unsubscribe” link on communication received from Loop, accessing their account on the client portal at which they registered or applied, or otherwise by contacting us at: Privacy@loopworks.com
The information we gather and store, includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to render an optimized user experience on our site, to track user’s movements on the site and to gather demographic information about our user base as a whole.
What are Cookies & does Loop use them?
What is a cookie?
What types of cookies does Loop use?
Loop utilizes several types of cookie to bring you an exceptional user experience:
Necessary cookies – are required for effective navigation around the Loop platform and websites. Without these cookies, key functions and user experience may be significantly impacted.
Persistent cookies – help us recognize you as an existing user and remember your preferences so we can deliver enhanced functionality and a personally tailored service. For example - a persistent cookie stays in your browser and will be recognized by Loop when you return to the site, in order to identify you. Should you get interrupted for any reason (including browser shutdowns or loss of access to the Internet) while completing a job application, persistent cookies will allow you to continue where you left off (at a later time).
You will also have the option to save details (that you enter about yourself) after you close your browser, so that you will not have to re-enter the same details the next time you need to fill in a form on one of our sites.
Session cookies - only last for as long as the session (usually the current visit to a web site or a browser session), and expire when you close the browser. These cookies are required for site functionality.
Performance cookies - utilized by third party partners or service providers may be used in order to help us continuously improve site performance and provide reporting to our clients. For example, Loop partners with Google Analytics to collect data on site usage. This information is collected through the use of performance cookies which aggregate and anonymize all data, and no personally identifiable data is involved.
To opt out of cookie use, you can set your browser to reject cookies. Please visit the ‘Help’ menu of your Internet browser for instructions.
To opt-out of Google Analytics, please go to: Google Analytics Opt-out Browser Add-on.
Loop does not collect, store or process any payments or payment information though the Service.
Privacy for Children
Loop does not direct any of its products, services, sites or offerings to children under age 13. If we learn that any personal information has been collected from a child under age 13, we will delete the information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
Site Monitoring Tools
Loop uses analytics software while providing the Service on your mobile device. This allows us to ensure our Mobile Software and Service functions properly on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the application.
What We Use Personally Identifiable Information For
Disclosure /Communications Content/Data and Information
We will share your personally identifiable information with third parties only in the ways that are described in this privacy statement. Though we do not sell your personally identifiable information to third parties, we may provide your personally identifiable information to companies that provide services to help us with our business activities such as a live help feature or offering customer service. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. In any case when we transfer your information to third parties companies, we will ensure they maintain the same level of security as us.
We may provide your personally identifiable information:
- as required by law, such as to comply with a subpoena, or similar legal process.
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- if Loop is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information, to any other third party with your prior consent to do so.
- Also, certain technical processing of messages and their content may be required to: (1) send and receive messages; (2) conform to connecting networks’ technical requirements; (3) conform to the limitations of the Service; or (4) conform to other similar requirements.
Loop uses commercially reasonable physical, managerial, and technical safeguards to protect personal information. We cannot, however, ensure or warrant the security of any information you provide to Loop Sites or that is provided to us in connection with Loop Services to our Customers. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Moreover, Loop is not responsible for the functionality or security measures of any third parties with whom Loop interacts, such as social networks and our Customers, in the course of providing our Services.
Social Media (Features) and Widgets
On occasion Our Service includes social media features and widgets which are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the relevant company or organization providing the widget and its associated functionality.
Connected mobile site or Links to data
In the course of delivering the Services Loop creates and hosts links to other mobile sites and websites. Loop is not liable for the privacy practices or the content of such websites.
User options to unsubscribe or Opt-Out
If you wish to subscribe to the Service we will use the personally identifiable information to contact you. If at any time you wish to opt-out of receiving these text messages or emails, you may follow the unsubscribe or opt-out procedure provided in communication to you by text or email. In addition, if you are a registered user, you may also opt out and have your account permanently deleted by emailing your request to firstname.lastname@example.org.
Modify/Delete Your Information
If your personally identifiable information changes or if you no longer wish to use our service, you may modify or delete your information by emailing us at email@example.com. We will respond to your request within 30 days.
Any questions or concerns regarding the use or disclosure of personal information should be directed to firstname.lastname@example.org or to the address given below. Loop will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Policy. For complaints that cannot be resolved between Loop and the complainant, Loop has agreed to use PrivacyTrust third party dispute resolution. For information about PrivacyTrust or the operation of the PrivacyTrust dispute resolution service visit www.privacytrust.org.
Data Storage and Retention
Loop will retain personal information that we receive and process on behalf of our Customers for as long as needed to provide services to our Customer. Our data retention periods will vary per contractual agreement with each individual Customer. Loop will retain and use this personal information to comply with our legal obligations, resolve disputes, and enforce our agreements.
In some instances, Loop does not retain data beyond a single session. Once Loop has facilitated the transmission of personal information to a Customer's database that is not hosted by Loop, it is that Customer's responsibility to guard the user's personal information against unauthorized access or transmission. We may store personal information in locations outside the direct control of Loop (for instance, on servers or databases co-located with hosting providers). When a customer terminates or deactivates its Customer account, Loop may retain the personal information of the Customer for a commercially reasonable time for backup, archival, or audit purposes.
Data Processing Purposes
Loop shall Process Client Data on behalf of the Client, only in accordance with the Service Agreement, pursuant to any documented instructions received from the Client, or as needed to comply with the GDPR Regulation or any other Applicable Law.
Loop processes personal data pertaining to client records as needed to provide client services, client support activities, as required by GDPR Regulation and for the following additional purposes:
- Hosting, storage, and other processing needed for business continuity and disaster recovery;
- System and network administration and security, including infrastructure monitoring, identity and credential management, verification and authentication, and access control;
- Monitoring and other controls needed to safeguard the security and integrity of transactions;
- Enforcing contracts and protecting Loop, its associates, clients, client employees, and the public against theft, legal liability, fraud, or abuse; and
- Approved Loop internal business processes.
Upon termination of the Service Agreement, Loop shall fulfill its obligations to the client with regard to the returning the data and securely destroying the data, subject to GDPR Regulation.
Loop has implemented commercially reasonable and appropriate technical, physical, and organizational measures to protect Client Data from misuse or accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, acquisition, or access during the Processing, which will meet the requirements of the GDPR Regulation, or any stricter requirements, as imposed under the Service Agreement.
Access to Client Data will be authorized only to the extent necessary to serve the applicable Data Processing Purposes and requirements of the Service Agreements. Loop staff with access to client data will be subject to confidentiality obligations.
Loop shall notify the client of a data security breach without undue delay after becoming aware that such a breach has occurred, unless a law enforcement official or supervisory authority determines that notification would impede a criminal investigation, or cause damage to national security or a breach of trust.
Transparency to Client Applicants and Employees
Loop shall promptly notify the Client of requests or complaints related to the Processing of personal data by Loop that are received directly from client employees without responding to such requests or complaints, unless otherwise provided in the Service Agreement or instructed by the client.
Third Party Subprocessors may only Process Client Data pursuant to a Subprocessor Contract. The Subprocessor Contract shall impose similar data protection-related Processing terms on the Third Party Subprocessor that will be not less protective than those imposed on the Loop Contracting Entity by the Service Agreement and the Loop Privacy Code for Client Data Processing Services.
Loop shall maintain a record of accredited Subprocessors involved in the performance of the relevant Client Services and Loop shall provide notice to the Client of any new Subprocessors engaged by Loop for the delivery of the Client Services. Clients have 30 days from notification date to object to the use of new Subprocessors engaged by Loop.
Updates and Changes to this Policy
P O Box 5370
Chicago IL 60680